SHIPPING & RETURNS
The products that we make available through our eStore have been selected according to our “use-ability” benchmarks. These include features such as durability, popularity, environmental responsibility, safety, guaranteed quality and reliability. However, we acknowledge that at times it is not always possible to be sure that a product meets your expectations without handling it prior to purchase. Therefore, Belly Pillow International has the following replacement or refund protocol in place where a product fails to meet your expectations.
You may return most new, unopened items within 7 days of delivery for a full refund or product replacement. We will pay the return shipping costs if the return is a result of our error or the item is defective – i.e. manufacturers defect.
In such cases you must:
- Include a copy of your delivery docket listing the product being returned.
- On the reverse side or on an attached note, list reasons why you wish to return the product.
- Using padded packaging, return your package via Australia Post Express Delivery or similar, to Belly Pillow International PO Box 131, Fairfield, VIC, 3078 at your own expense.
- Keep a record of your order and the delivery docket until you have received credit.
- Replacement products are mailed out with your next order unless you arrange otherwise.
Note: Postage, handling and insurance charges are non-refundable
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order we will calculate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Where an item has been damaged during shipping, the following applies:
Belly Pillow International endeavours to package all items to prevent damage through carrier handling. From time to time – damage may occur. You must notify us within 24 hours of receipt of goods if any damage is evident.
Please note Couriers and Australia Post do not insure you or us against breakage or loss – to insure your goods against breakage or loss you will need to apply for transit insurance with your order. This can be done in the comments section of your order.
However, in the interest of customer loyalty, we will refund the cost of the damaged goods if you notify us within 24 hours of delivery and return the damaged goods to our warehouse. Any refund will not include delivery charges.
If you wish to accept a store credit, then the cost of the damaged goods and the delivery cost to you will be credited. We will require you to forward the damaged goods to our warehouse for authentication. The return delivery charge is not covered as part of the store credit arrangement.
We reserve the right to refuse refunds or exchanges that do not meet these conditions. If you have any concerns or questions about our terms and conditions, please do not hesitate to contact us.